Tag Archives: Code enforcement

A list of the Do’s and Dont’s in HOA Management:


Community Associations

  • Customer service. Answer your calls and emails within 24 hours of receipt. Even if you don’t have an answer, let your client/homeowner know that you are working on it.
  • Know your community. Set your goals to be proactive, not reactive.
  • Be respectful. Treat that nasty, arrogant man or woman with respect; they may be your next Board President.
  • Maintain your cool. If a homeowner is calling you names and yelling, don’t take it personally. Nine times out of ten, they are just having a bad day and you have been chosen to take it out on. Surprisingly, after they have vented, they will often call you back to apologize.
  • Support staff. Acknowledge and appreciate those that are there to support you. It only takes a second to add a line to your email after they have gathered information for you to say, Hey, I appreciate all you do for me.
  • Never, ever lie. If you have forgotten or not completed a task given you by the Board, tell them I am sorry. I overlooked that directive but I will follow up immediately. The Board will understand that sometimes unforeseen things happen. If you are straight forward and provided you don’t make a habit of overlooking your assignments, they will understand.
  • Rumblings of dissatisfaction. Working for a management company means client retention. If you feel, hear or suspect any dissatisfaction, then you need to address this issue with your supervisors. What begins as a tempest in a teakettle ultimately could lead to a hurricane. Less clients for your company can mean cuts backs in the work force.
  • Ask questions. No one has all the answers all of the time. Ignorance is not bliss if you have read the documents wrong or given your Board misinformation. Better to say, I don’t have an answer at this time, but I will research the issue and report back promptly.
  • Stay focused. On the days that every call you get is from a cranky homeowner, every email seems full of hate, you feel sure that your supervisor appears to be looking at you with thoughts of terminating your employment, and you are ready to just give up. . . you might be surprised that the next call is from a homeowner or Board member telling you how much they appreciate you, the next email is one giving you a glowing reference on a job well done, or you are paged to come to the reception desk and find a floral delivery from a grateful Board/Homeowner, and you see your supervisor in the hallway and well, three out of four ain’t bad.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

Woodstock HOA Management


Image

Most HOA Homeowners’ often have the belief that management is the sole obligation of the elected Board of Directors. While self-management is ideal for the early start of your neighborhood, they can become inadequate with sufficient maintenance responsibilities, tax issues, or other avoidable problems after the Association matures. HOA Management organizations can enter at this stage and provide the necessary help to preserve and even improve the neighborhood. The cost of HOA management companies are much less than the consequences of mismanagement caused by limited time or lack of knowledge of governing body.  Self-management was an idea originally developed by developers who had the belief that the  volunteers can manage all jobs at no additional cost. Volunteers today have much more work today.

HOA management requires considerable knowledge of the various areas such as conflict resolution, cost management, legal, dues collection, maintenance and most importantly, a running knowledge of the Covenants and By-Laws. Volunteers are not continuously trained  in each subject and very often do not have the time needed to learn each facet. Specialists can take care of daily duties, assist in the fiscal planning and reporting, manage vendor quality, and enforce Covenants. Association Management service can ensure that all requirements are met to maintain the  value of each home.
Long-term planning, service experience, and familiarity are very important to home value.

Board Members eventually discover they have bitten off more than you can chew. Monitoring without professional guidance is difficult and often causes problems between homeowners in the community.

HOA management companies help with a couple of crucial elements of the district administration: finance and operations. Collection of fees or how the funds are spent can cause conflicts between neighbors.  Every encounter from the self-managed Board ends up with some kind of confrontation. Boards currently experiencing problems like these can get rid of them by giving these daily tasks to professionals. Research your companies carefully.  A board should not only assess the price of these solutions, but the quality of services offered.

Call (678) 866-1436 for more information!  www.riversidepropertymgt.com

Riverside Property Management in Kennesaw works with homeowner and condo associations providing a variety of management, code enforcement, consulting and educational services, reserve studies, budgeting assistance and maintenance planning expertise.

Why Professional HOA Management in Marietta and Kennesaw?


Beautiful Cottage Styles

Beautiful Cottage Styles

Most HOA Homeowners’ often have the belief that management is the sole obligation of the elected Board of Directors. While self-management is ideal for the early start of your neighborhood, they can become inadequate with sufficient maintenance responsibilities, tax issues, or other avoidable problems after the Association matures. HOA Management organizations can enter at this stage and provide the necessary help to preserve and even improve the neighborhood. The cost of HOA management companies are much less than the consequences of mismanagement caused by limited time or lack of knowledge of governing body.  Self-management was an idea originally developed by developers who had the belief that the  volunteers can manage all jobs at no additional cost. Volunteers today have much more work today.

HOA management requires considerable knowledge of the various areas such as conflict resolution, cost management, legal, dues collection, maintenance and most importantly, a running knowledge of the Covenants and By-Laws. Volunteers are not continuously trained  in each subject and very often do not have the time needed to learn each facet. Specialists can take care of daily duties, assist in the fiscal planning and reporting, manage vendor quality, and enforce Covenants. Association Management service can ensure that all requirements are met to maintain the  value of each home.
Long-term planning, service experience, and familiarity are very important to home value.

Board Members eventually discover they have bitten off more than you can chew. Monitoring without professional guidance is difficult and often causes problems between homeowners in the community.

HOA management companies help with a couple of crucial elements of the district administration: finance and operations. Collection of fees or how the funds are spent can cause conflicts between neighbors.  Every encounter from the self-managed Board ends up with some kind of confrontation. Boards currently experiencing problems like these can get rid of them by giving these daily tasks to professionals. Research your companies carefully.  A board should not only assess the price of these solutions, but the quality of services offered.

Call (678) 866-1436 for more information!  www.riversidepropertymgt.com

Riverside Property Management in Kennesaw works with homeowner and condo associations providing a variety of management, code enforcement, consulting and educational services, reserve studies, budgeting assistance and maintenance planning expertise.

Why Professional HOA Management in Marietta and Kennesaw?


Most HOA Homeowners’ often have the belief that management is the sole obligation of the elected Board of Directors. While self-management is ideal for the early start of your neighborhood, they can become inadequate with sufficient maintenance responsibilities, tax issues, or other avoidable problems after the Association matures. HOA Management organizations can enter at this stage and provide the necessary help to preserve and even improve the neighborhood. The cost of HOA management companies are much less than the consequences of mismanagement caused by limited time or lack of knowledge of governing body.  Self-management was an idea originally developed by developers who had the belief that the  volunteers can manage all jobs at no additional cost. Volunteers today have much more work today.

HOA management requires considerable knowledge of the various areas such as conflict resolution, cost management, legal, dues collection, maintenance and most importantly, a running knowledge of the Covenants and By-Laws. Volunteers are not continuously trained  in each subject and very often do not have the time needed to learn each facet. Specialists can take care of daily duties, assist in the fiscal planning and reporting, manage vendor quality, and enforce Covenants. Association Management service can ensure that all requirements are met to maintain the  value of each home.
Long-term planning, service experience, and familiarity are very important to home value.

Board Members eventually discover they have bitten off more than you can chew. Monitoring without professional guidance is difficult and often causes problems between homeowners in the community.

HOA management companies help with a couple of crucial elements of the district administration: finance and operations. Collection of fees or how the funds are spent can cause conflicts between neighbors.  Every encounter from the self-managed Board ends up with some kind of confrontation. Boards currently experiencing problems like these can get rid of them by giving these daily tasks to professionals. Research your companies carefully.  A board should not only assess the price of these solutions, but the quality of services offered.

Call (678) 866-1436 for more information!  www.riversidepropertymgt.com

Riverside Property Management in Kennesaw works with homeowner and condo associations providing a variety of management, code enforcement, consulting and educational services, reserve studies, budgeting assistance and maintenance planning expertise.

A list of Do’s and Dont’s for HOA Management:


Community Associations

  • Customer service. Answer your calls and emails within 24 hours of receipt. Even if you don’t have an answer, let your client/homeowner know that you are working on it.
  • Know your community. Set your goals to be proactive, not reactive.
  • Be respectful. Treat that nasty, arrogant man or woman with respect; they may be your next Board President.
  • Maintain your cool. If a homeowner is calling you names and yelling, don’t take it personally. Nine times out of ten, they are just having a bad day and you have been chosen to take it out on. Surprisingly, after they have vented, they will often call you back to apologize.
  • Support staff. Acknowledge and appreciate those that are there to support you. It only takes a second to add a line to your email after they have gathered information for you to say, Hey, I appreciate all you do for me.
  • Never, ever lie. If you have forgotten or not completed a task given you by the Board, tell them I am sorry. I overlooked that directive but I will follow up immediately. The Board will understand that sometimes unforeseen things happen. If you are straight forward and provided you don’t make a habit of overlooking your assignments, they will understand.
  • Rumblings of dissatisfaction. Working for a management company means client retention. If you feel, hear or suspect any dissatisfaction, then you need to address this issue with your supervisors. What begins as a tempest in a teakettle ultimately could lead to a hurricane. Less clients for your company can mean cuts backs in the work force.
  • Ask questions. No one has all the answers all of the time. Ignorance is not bliss if you have read the documents wrong or given your Board misinformation. Better to say, I don’t have an answer at this time, but I will research the issue and report back promptly.
  • Stay focused. On the days that every call you get is from a cranky homeowner, every email seems full of hate, you feel sure that your supervisor appears to be looking at you with thoughts of terminating your employment, and you are ready to just give up. . . you might be surprised that the next call is from a homeowner or Board member telling you how much they appreciate you, the next email is one giving you a glowing reference on a job well done, or you are paged to come to the reception desk and find a floral delivery from a grateful Board/Homeowner, and you see your supervisor in the hallway and well, three out of four ain’t bad.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

 

A list of Do’s and Dont’s for HOA Management:


 

Community Associations

  • Customer service. Answer your calls and emails within 24 hours of receipt. Even if you don’t have an answer, let your client/homeowner know that you are working on it.
  • Know your community. Set your goals to be proactive, not reactive.
  • Be respectful. Treat that nasty, arrogant man or woman with respect; they may be your next Board President.
  • Maintain your cool. If a homeowner is calling you names and yelling, don’t take it personally. Nine times out of ten, they are just having a bad day and you have been chosen to take it out on. Surprisingly, after they have vented, they will often call you back to apologize.
  • Support staff. Acknowledge and appreciate those that are there to support you. It only takes a second to add a line to your email after they have gathered information for you to say, Hey, I appreciate all you do for me.
  • Never, ever lie. If you have forgotten or not completed a task given you by the Board, tell them I am sorry. I overlooked that directive but I will follow up immediately. The Board will understand that sometimes unforeseen things happen. If you are straight forward and provided you don’t make a habit of overlooking your assignments, they will understand.
  • Rumblings of dissatisfaction. Working for a management company means client retention. If you feel, hear or suspect any dissatisfaction, then you need to address this issue with your supervisors. What begins as a tempest in a teakettle ultimately could lead to a hurricane. Less clients for your company can mean cuts backs in the work force.
  • Ask questions. No one has all the answers all of the time. Ignorance is not bliss if you have read the documents wrong or given your Board misinformation. Better to say, I don’t have an answer at this time, but I will research the issue and report back promptly.
  • Stay focused. On the days that every call you get is from a cranky homeowner, every email seems full of hate, you feel sure that your supervisor appears to be looking at you with thoughts of terminating your employment, and you are ready to just give up. . . you might be surprised that the next call is from a homeowner or Board member telling you how much they appreciate you, the next email is one giving you a glowing reference on a job well done, or you are paged to come to the reception desk and find a floral delivery from a grateful Board/Homeowner, and you see your supervisor in the hallway and well, three out of four ain’t bad.

Riverside Property Management in Kennesaw works with homeowner and condo associations providing a variety of management, code enforcement, consulting and educational services, reserve studies, budgeting assistance and maintenance planning expertise.