Category Archives: clean detention pond

A list of the Do’s and Dont’s in HOA Management:


Community Associations

  • Customer service. Answer your calls and emails within 24 hours of receipt. Even if you don’t have an answer, let your client/homeowner know that you are working on it.
  • Know your community. Set your goals to be proactive, not reactive.
  • Be respectful. Treat that nasty, arrogant man or woman with respect; they may be your next Board President.
  • Maintain your cool. If a homeowner is calling you names and yelling, don’t take it personally. Nine times out of ten, they are just having a bad day and you have been chosen to take it out on. Surprisingly, after they have vented, they will often call you back to apologize.
  • Support staff. Acknowledge and appreciate those that are there to support you. It only takes a second to add a line to your email after they have gathered information for you to say, Hey, I appreciate all you do for me.
  • Never, ever lie. If you have forgotten or not completed a task given you by the Board, tell them I am sorry. I overlooked that directive but I will follow up immediately. The Board will understand that sometimes unforeseen things happen. If you are straight forward and provided you don’t make a habit of overlooking your assignments, they will understand.
  • Rumblings of dissatisfaction. Working for a management company means client retention. If you feel, hear or suspect any dissatisfaction, then you need to address this issue with your supervisors. What begins as a tempest in a teakettle ultimately could lead to a hurricane. Less clients for your company can mean cuts backs in the work force.
  • Ask questions. No one has all the answers all of the time. Ignorance is not bliss if you have read the documents wrong or given your Board misinformation. Better to say, I don’t have an answer at this time, but I will research the issue and report back promptly.
  • Stay focused. On the days that every call you get is from a cranky homeowner, every email seems full of hate, you feel sure that your supervisor appears to be looking at you with thoughts of terminating your employment, and you are ready to just give up. . . you might be surprised that the next call is from a homeowner or Board member telling you how much they appreciate you, the next email is one giving you a glowing reference on a job well done, or you are paged to come to the reception desk and find a floral delivery from a grateful Board/Homeowner, and you see your supervisor in the hallway and well, three out of four ain’t bad.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

Duties of the Architectural Control Committee or ACC


Green Initiatives for HOA's

Are you getting ready to make an addition to your house or build a new shed or fence in your back yard? Before you break out the miter saw, make sure to get your plans approved by our association’s architectural committee.

While it may seem arbitrary from an individual homeowner’s standpoint, the architectural committee looks out for the entire community. Aside from stopping residents from painting pink polka dots on their houses, the committee’s job is to make sure that the size and style of the project, the type of building materials being used and the overall look of the new structure adhere to the association’s design requirements. Not only does this keep the community looking cohesive, it also helps to keep property values up by preventing individual structures from standing out. Of course, it’s also important to note that unapproved structures might legally have to be removed at the owner’s expense, so save yourself money and headaches by getting approval before building.

So when you’re ready to start your new project, or if the design of your project changes midway through building it, send your plans to the architectural committee first so that we can make sure they’re in compliance with the association’s design standards. If we do find any issues, we’ll let you know what they are and try to help you come up with other options. We appreciate all the hard work residents have done to make their homes and this community beautiful—help us keep this association looking great by keeping us in the loop of all your building projects.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

[contact-form][contact-field label='Name' type='name' required='1'/][contact-field label='<a class="zem_slink" title="Unicode and email" href="http://en.wikipedia.org/wiki/Unicode_and_email&quot; target="_blank" rel="wikipedia">Email</a>' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

Duties of the Architectural Control Committee or ACC


Green Initiatives for HOA's

Are you getting ready to make an addition to your house or build a new shed or fence in your back yard? Before you break out the miter saw, make sure to get your plans approved by our association’s architectural committee.

While it may seem arbitrary from an individual homeowner’s standpoint, the architectural committee looks out for the entire community. Aside from stopping residents from painting pink polka dots on their houses, the committee’s job is to make sure that the size and style of the project, the type of building materials being used and the overall look of the new structure adhere to the association’s design requirements. Not only does this keep the community looking cohesive, it also helps to keep property values up by preventing individual structures from standing out. Of course, it’s also important to note that unapproved structures might legally have to be removed at the owner’s expense, so save yourself money and headaches by getting approval before building.

So when you’re ready to start your new project, or if the design of your project changes midway through building it, send your plans to the architectural committee first so that we can make sure they’re in compliance with the association’s design standards. If we do find any issues, we’ll let you know what they are and try to help you come up with other options. We appreciate all the hard work residents have done to make their homes and this community beautiful—help us keep this association looking great by keeping us in the loop of all your building projects.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

[contact-form][contact-field label='Name' type='name' required='1'/][contact-field label='<a class="zem_slink" title="Unicode and email" href="http://en.wikipedia.org/wiki/Unicode_and_email&quot; target="_blank" rel="wikipedia">Email</a>' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

 

Duties of the Architectural Committee


Going to Dogs

Are you getting ready to make an addition to your house or build a new shed or fence in your back yard? Before you break out the miter saw, make sure to get your plans approved by our association’s architectural committee.

While it may seem arbitrary from an individual homeowner’s standpoint, the architectural committee looks out for the entire community. Aside from stopping residents from painting pink polka dots on their houses, the committee’s job is to make sure that the size and style of the project, the type of building materials being used and the overall look of the new structure adhere to the association’s design requirements. Not only does this keep the community looking cohesive, it also helps to keep property values up by preventing individual structures from standing out. Of course, it’s also important to note that unapproved structures might legally have to be removed at the owner’s expense, so save yourself money and headaches by getting approval before building.

So when you’re ready to start your new project, or if the design of your project changes midway through building it, send your plans to the architectural committee first so that we can make sure they’re in compliance with the association’s design standards. If we do find any issues, we’ll let you know what they are and try to help you come up with other options. We appreciate all the hard work residents have done to make their homes and this community beautiful—help us keep this association looking great by keeping us in the loop of all your building projects.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

[contact-form][contact-field label='Name' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

A list of Do’s and Dont’s for HOA Management:


Community Associations

  • Customer service. Answer your calls and emails within 24 hours of receipt. Even if you don’t have an answer, let your client/homeowner know that you are working on it.
  • Know your community. Set your goals to be proactive, not reactive.
  • Be respectful. Treat that nasty, arrogant man or woman with respect; they may be your next Board President.
  • Maintain your cool. If a homeowner is calling you names and yelling, don’t take it personally. Nine times out of ten, they are just having a bad day and you have been chosen to take it out on. Surprisingly, after they have vented, they will often call you back to apologize.
  • Support staff. Acknowledge and appreciate those that are there to support you. It only takes a second to add a line to your email after they have gathered information for you to say, Hey, I appreciate all you do for me.
  • Never, ever lie. If you have forgotten or not completed a task given you by the Board, tell them I am sorry. I overlooked that directive but I will follow up immediately. The Board will understand that sometimes unforeseen things happen. If you are straight forward and provided you don’t make a habit of overlooking your assignments, they will understand.
  • Rumblings of dissatisfaction. Working for a management company means client retention. If you feel, hear or suspect any dissatisfaction, then you need to address this issue with your supervisors. What begins as a tempest in a teakettle ultimately could lead to a hurricane. Less clients for your company can mean cuts backs in the work force.
  • Ask questions. No one has all the answers all of the time. Ignorance is not bliss if you have read the documents wrong or given your Board misinformation. Better to say, I don’t have an answer at this time, but I will research the issue and report back promptly.
  • Stay focused. On the days that every call you get is from a cranky homeowner, every email seems full of hate, you feel sure that your supervisor appears to be looking at you with thoughts of terminating your employment, and you are ready to just give up. . . you might be surprised that the next call is from a homeowner or Board member telling you how much they appreciate you, the next email is one giving you a glowing reference on a job well done, or you are paged to come to the reception desk and find a floral delivery from a grateful Board/Homeowner, and you see your supervisor in the hallway and well, three out of four ain’t bad.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

 

What the Architectural Committee Does for You


Going to Dogs

Are you getting ready to make an addition to your house or build a new shed or fence in your back yard? Before you break out the miter saw, make sure to get your plans approved by our association’s architectural committee.

 

While it may seem arbitrary from an individual homeowner’s standpoint, the architectural committee looks out for the entire community. Aside from stopping residents from painting pink polka dots on their houses, the committee’s job is to make sure that the size and style of the project, the type of building materials being used and the overall look of the new structure adhere to the association’s design requirements. Not only does this keep the community looking cohesive, it also helps to keep property values up by preventing individual structures from standing out. Of course, it’s also important to note that unapproved structures might legally have to be removed at the owner’s expense, so save yourself money and headaches by getting approval before building.

 

So when you’re ready to start your new project, or if the design of your project changes midway through building it, send your plans to the architectural committee first so that we can make sure they’re in compliance with the association’s design standards. If we do find any issues, we’ll let you know what they are and try to help you come up with other options. We appreciate all the hard work residents have done to make their homes and this community beautiful—help us keep this association looking great by keeping us in the loop of all your building projects.

Riverside Property Management is a Homeowners association management company management company proudly serving Roswell, Alpharetta, Buckhead, Marietta and all of North Georgia. Riverside is also an expert Georgia condo association management company and high rise Atlanta association management company. To find out more about Riverside Property Management and why it is one of Georgia’s fastest growing property management companies, go to www.riversidepropertymgt.com. You’ll be glad you did.  (678) 866-1436

A list of Do’s and Dont’s for HOA Management:


 

Community Associations

  • Customer service. Answer your calls and emails within 24 hours of receipt. Even if you don’t have an answer, let your client/homeowner know that you are working on it.
  • Know your community. Set your goals to be proactive, not reactive.
  • Be respectful. Treat that nasty, arrogant man or woman with respect; they may be your next Board President.
  • Maintain your cool. If a homeowner is calling you names and yelling, don’t take it personally. Nine times out of ten, they are just having a bad day and you have been chosen to take it out on. Surprisingly, after they have vented, they will often call you back to apologize.
  • Support staff. Acknowledge and appreciate those that are there to support you. It only takes a second to add a line to your email after they have gathered information for you to say, Hey, I appreciate all you do for me.
  • Never, ever lie. If you have forgotten or not completed a task given you by the Board, tell them I am sorry. I overlooked that directive but I will follow up immediately. The Board will understand that sometimes unforeseen things happen. If you are straight forward and provided you don’t make a habit of overlooking your assignments, they will understand.
  • Rumblings of dissatisfaction. Working for a management company means client retention. If you feel, hear or suspect any dissatisfaction, then you need to address this issue with your supervisors. What begins as a tempest in a teakettle ultimately could lead to a hurricane. Less clients for your company can mean cuts backs in the work force.
  • Ask questions. No one has all the answers all of the time. Ignorance is not bliss if you have read the documents wrong or given your Board misinformation. Better to say, I don’t have an answer at this time, but I will research the issue and report back promptly.
  • Stay focused. On the days that every call you get is from a cranky homeowner, every email seems full of hate, you feel sure that your supervisor appears to be looking at you with thoughts of terminating your employment, and you are ready to just give up. . . you might be surprised that the next call is from a homeowner or Board member telling you how much they appreciate you, the next email is one giving you a glowing reference on a job well done, or you are paged to come to the reception desk and find a floral delivery from a grateful Board/Homeowner, and you see your supervisor in the hallway and well, three out of four ain’t bad.

Riverside Property Management in Kennesaw works with homeowner and condo associations providing a variety of management, code enforcement, consulting and educational services, reserve studies, budgeting assistance and maintenance planning expertise.

 

Get the Weeds out of the HOA Common Area.


https://atlantahoaservices.files.wordpress.com/2012/06/dandelion-weeds.jpg?w=300
Some people call them weeds, other just say plants growing in the wrong place. They seem to sprout overnight and can grow flowers that emerge in a heartbeat. Recent rains have resulted in vigorous growth. If left unchecked can steal water and nutrients from neighboring plants. Where do they come? What can be done to gain control so that they do not take over your garden? Read on for tips to control these pesky troublesome creepers.

Weed seeds arrive in your yard either by wind or are carried in the birds. They could be brought to the playground equipment, grass seed, organic soil ground cover or cracks in cement.  They can also ride on shoes, clothes or even on the skin of pets.

The two basic groups of weeds are grasses and broadleaf weeds. Some seeds and shoots grow, flower, produce seed and die within a season. These are known as annual weeds.

Perennial weeds can live for several years.
The control methods you choose will depend on what type of weed in question.

If you only have a few weeds in a relatively small area, mechanical removal is often the most desirable. This can be accomplished with sharp hoes, shovels, or hand-trough. This exercise is good – even therapeutic. If herbicide applications are warranted, it is important to select one that will focus on the weeds in question and not to damage the surrounding vegetation. If you use grass murderer on crabgrass or nutsedge growing in the hybrid Bermuda grass, it won’t discriminate and will kill all the grass that the contacts. A broad spectrum herbicide can kill anything green it touches.

In gravel areas both annual and perennial weeds can be controlled by applying a post-emergent herbicide. Post-emergent which means that controls the weeds which have germinated and are growing. The most common application contains glyphosate or glufosinate as the active ingredients on the label. These herbicides work for translocation of the product through the roots to the leaves where they interfere with the growth process. Control is achieved best when applied to young plants. These two products are not selective, which means it will kill any vegetation growing in both grass and broadleaf plants.

In areas of lawn in the best control of weeds is healthy turf.  Any chemical weed control should be practiced only on well established lawns, as newly installed or seeded lawns are often injured by weed control agents. Spot treatment with glyphosate is effective especially in winter, on the dormant Bermuda grass.

Pre-emergents work very well in preventing weed germination and work best in areas of gravel. Do not use a pre-emergent if you plan to establish a Bermuda lawn from seed. The same occurs in the fall if overseeding the hybrid Bermuda grass or Bermuda – which will prevent the seeds of winter rye grass from germinating! Many pre-emergents are available at your local nursery store or home improvement  center. For example, a common pre-emergent herbicide has a chemical name: 3, 5-dintro-N4, N4-dipropylsulfanilamide. The chemical name is oryzalin. Ask the sales staff at your local hardware store or nursery for help if you are unsure which product is a pre-emergent.  Apply twice a year in April for summer weeds, and September for weed control in winter.  Ultimately, the climate and seasonality will be different in different regions of our country.

Caution: Some products are labeled to kill total vegetation. These products kill all existing vegetation, but also can remain in soil for many years and leach into surrounding areas and seriously affect or kill the plants there. If you have an area in your garden where nothing grows, a killer of vegetation  could have been applied in the past.

Be careful when using products containing 2-4-D. These are designed to be applied when temperatures are below 80 degrees or less. On warm days, this product volatilizes (becomes a gas) and can cause damage to surrounding vegetation, as it moves through the air.

Always follow label instructions exactly! We sometimes think that if a little is good, more is better. The average homeowner applies 9 times more chemicals to their property than that of a farmer on land the same size. With herbicides and insecticides, it can be deadly – to plants, pets and humans. Wear protective clothing and avoid skin contact with the product.

Trying to save money? Beware of hiring unlicensed contractors. They could be more expensive than you think.


A West Virginia man probably never thought he could be held liable for more than $1 million when he hired an electrician to replace a circuit breaker in his mother’s house.

Community Association Pool

A California community association never expected to be found responsible when a contractor’s employee was electrocuted while installing new rain gutters.

BUT THAT’S EXACTLY what happened.  In both cases the workers were unlicensed-and, the results were costly for those who hired them.

“Poor Workmanship may cause or exacerbate other problems, in some instances impairing the structural integrity of a building or improvement.  Thus, the quick and inexpensive repair may produce exactly the opposite result – increased expenses and delays.”

With escalating energy and fuel costs, increased delinquencies and bad debt resulting from current economic conditions,  Your community association board may be looking to trim expenses anywhere it can,  especially with repair and maintenance work.

Some community leaders and residents believe they can reduce costs by using day laborers or community volunteers instead of licensed contractors for such jobs.  Others might believe that licenses or permits aren’t required for smaller projects or that the permit process is a waste of time and an unnecessary expense.  Before you take another step, consider the potentially costly consequences.

BUYER BEWARE

Some of the drawbacks of using an unlicensed contractor are obvious.  Shoddy workmanship, inability to enforce warranties, lack of manufacturer warranties, damages to the property and improvements and failure of completed work to comply with applicable building codes are frequent complaints.  If the work performed by the contractor does not comply with local or state codes and ordinances, the building department or agency with jurisdiction may stop the work and, if the work is complete, require corrective work to be performed.  Corrective work may consist of hiring a licensed contractor to remove the improvement altogether or prepare and submit the documents necessary to obtain a permit.  Of course, the corrective work is an additional expense not contemplated when initially engaging the contractor.  Moreover, the local enforcement authority generally has the power to levy fines for building code violations.  The fines, which may accrue on a daily basis, may result in a lien against the property.

https://i2.wp.com/www.istockphoto.com/file_thumbview_approve/15502020/1/15502020-cartoon-plumber-with-monkey-wrench-running.jpg

Poor Workmanship may cause or exacerbate other problems, in some instances impairing the structural integrity of a building or improvement.  Thus, the quick and inexpensive repair may produce exactly the opposite result – increased expenses and delays.

Unlicensed contractors requiring large upfront payments without performing the services leave the property owners without much recourse because state recovery programs are often limited to resolving disputes with licensed contractors.  If the work is done well, is any harm done?  What about small projects that are not likely to result in building code violations or major damages, such as installing gutters, replacing a few roof tiles or hanging a ceiling fan?  Why can’t residents volunteer to help out when it comes to certain maintenance projects?  Is hiring someone who is licensed in another state such a bad idea?

UNEXPECTED CONSEQUENCES

Using an unlicensed contractor may have negative impacts that are immediate or delayed.  That’s a lesson learned by the man in West Virginia after he hired an electrician to do some work on his mother’s house.  Sometime later, a cable company employee was working on a cable attached to a nearby utility pole and fell, breaking his hip.  The cable company worker filed suit against the utility company, the cable company and this West Virginia man, the son of the owner of the property.  The injured cable worker claimed the wiring from the utility pole to the circuit breaker was faulty and later discovered that the electrician that the man had hired was not licensed to perform the work.

In a community association, all owners and residents are affected when problems result from code violations.  How would you feel if what you considered a routine project for your unit resulted in displacing almost half of the residents of your building?  Residents of a condominium development in Florida have paid dearly – both emotionally and financially – when a do-it-yourself home improvement project went awry.  A fire started in the condominium unit when an improperly mounted ceiling fan fell and created a short circuit.  An analysis revealed there was no fan box, as required by the city’s building code.  Also, the fan was attached to the drywall with just a toggle bolt instead of being secured to a ceiling joist or beam.  While the association’s master insurance policy covered most of the repair work, it did not reimburse the owners for replacement housing, furniture storage or the long, costly legal battle that ensued.

CHECK IT OUT

We require all vendors to pass a rigorous screening process before being approved to service any of the associations we manage.  Vendors are also required to provide Proof of, and continuously maintain workman’s compensation & liability coverage to avoid cancelation of their contracts.

Associations should require contractors to provide proof that they are licensed and insured.  Ask to see a copy of their license.  Ask for a copy of their liability and worker’s compensation insurance.  If the contractor won’t provide proof of insurance or the declaration page for insurance has a different name, steer clear.  You can also find out whether a contractor is licensed by going to the appropriate state agency.

Associations and consumers in general, should be suspicious if a contractor asks for a large down payment, requests payments be made to an individual rather than the company or asks that checks be made payable to “cash”.  If you are told the work doesn’t require a building permit or you’re asked to apply for the permit yourself, you should also be concerned.

Board members have a fiduciary duty to the association and its members to make decisions in good faith, as a reasonably prudent person would in similar circumstances, and in the best interest of the community.  While board members may rely upon the advice of experts, and they often have a stronger legal defense when they do so, they must insure they have the information necessary to make informed decisions.

Cutting corners-either in time or money-can have costly consequences.

Read from source at http://www.communityassociationmanagement.com/facilities-a-maintenance/vendorscontractors/202-cutting-corners.html

Old Ben Was Right


One of the earliest advocates of preventive maintenance was Ben Franklin. He wisely wrote: “A little neglect may breed mischief…for want of a nail, the shoe was lost; for want of a shoe the horse was lost…” Old Ben nailed what happens when relatively small repairs. Little things have major impact on homeowner association assets. For example, a small lack of flashing can lead to major dryrot, structural problems and major expense. Ka-CHING!

Preventive maintenance is critical to managing an HOA’s assets. When executed properly, it extends the useful life of buildings, grounds and equipment. Stretching out useful lives means stretching member contributions and reducing downtime from component failures. Preventive maintenance involves fixing something before it breaks. Here are five objectives for a every preventive maintenance program:

  1. To perform maintenance that keeps the property safe and functioning.
  2. To promote the most effective and efficient use of resources.
  3. To estimate the human resources needed for proper operation and maintenance.
  4. To determine long range funding requirements and project scheduling.
  5. To evaluate the effectiveness of the maintenance effort.

Preventive maintenance programs are common with elevators, HVAC and pool equipment, usually because there is a service contract. Other components, like paving, roofing, decks and paint require monitoring and planning.

Functional obsolescence is also a legitimate concern. Lack of parts, improvements in efficiency, computerization and changes in fire and building code can make equipment obsolete even though it’s working just as designed. This is particularly applicable to elevators, boilers, pumps and HVAC. Buying new equipment is often a great investment in reduced operating costs. For example, by replacing all common area lighting with compact fluorescent bulbs, the light level will be significantly increased, the energy consumption reduced by 70% and the useful life of each bulb extended by 10-15 times thereby saving an enormous amount of labor costs. Within 12-18 months, the cost will be recouped in energy savings and then, it’s money in the bank.

So, what is the best way to address major preventive maintenance? Two words: Reserve Study. A Reserve Study identifies all the significant components that the HOA is responsible to maintain, assesses current condition, cost of repair and replacement and charts a 30 year maintenance plan to keep the components in their best condition.

The Reserve Study can provide for cyclical preventive maintenance so components achieve their optimal lives. For example If cracks, minor repairs and sealcoating are performed at least every five years on asphalt paving, major repairs will not be required for 20-30 years. If this relatively inexpensive preventive maintenance is not done, significant and costly major repairs will be required much sooner. Pay a little to save a lot.

A Reserve Study will also guide the board how to systematically accumulate funds without special assessments. A full funding plan will have all owners contribute a fair share relating to the benefits received. A fair contribution plan means no one will get a better deal than anyone else and the money will be there when needed. The Reserve Study is absolutely the best way to prepare for a future which will certainly come to pass.

Remember Old Ben’s nail analogy. Little things have a way of causing great things to happen. But rather than fail in the little things, plan for them and hit this nail right on the head.

by Richard Thompson